1. Where We Ship
We ship to addresses in the United States. We don't ship outside the US at this time — if that changes, this page will say so first.
You are responsible for confirming that the products you order may lawfully be purchased and possessed where you live. See our Product & Health Disclaimer.
2. Processing Time
Orders are processed and handed to the carrier within 2–5 business days of payment confirmation. Orders placed on weekends or holidays start processing the next business day.
Your order ships directly from our certified US laboratory partner — that's how every product leaves in sealed, first-quality condition. Because of that, orders containing multiple items may occasionally arrive in more than one package.
Orders of $200 or more ship free. All other orders ship at a flat $9.95 rate, shown at checkout before you pay.
3. Transit Time and Tracking
- Transit time depends on your location and the carrier, and is in addition to processing time. Most orders arrive within a few business days of shipment.
- You'll receive a tracking number by email as soon as your order ships.
- Delivery estimates are estimates, not guarantees. Weather, carrier backlogs, and rural routes can add time, and we can't control the carrier once a package leaves the lab.
4. Shipping Issues
- Address accuracy is on you. Double-check your shipping address at checkout. We can't refund or reship orders lost because of an address entered incorrectly.
- Marked delivered but missing: check with household members and the carrier first, then email us — we'll help you open a carrier trace.
- Stuck in transit: if tracking hasn't updated for 7 days, contact us and we'll chase it down.
5. All Sales Are Final
We don't accept returns or exchanges. Every sale is final, including change of mind, orders placed in error, and products you decide not to use.
- These are peptide compounds that leave the lab sealed. Once a package ships, it can't go back into inventory.
- Read the product page and the Product & Health Disclaimer before you order.
- Original shipping charges are non-refundable.
- Damaged, defective, or incorrect orders are not returns. They are covered in Section 6.
6. Damaged, Incorrect, or Defective Orders
If something arrives damaged, defective, or not what you ordered, that's on us — and we'll make it right.
- Email hello@purepetpeptide.com within 14 days of delivery with your order number, a description of the problem, and a photo of the item and packaging.
- We'll replace the item or refund you in full, your choice, and we'll cover any shipping involved.
- Don't ship anything back before contacting us — in many cases we won't need the damaged item returned.
7. Cancellations
Need to cancel? Email us as soon as possible. Because orders route straight to the lab for fulfillment, we can only cancel orders that haven't yet been packed for shipment. Once an order ships, all sales are final.
8. Questions
Anything shipping or order related: hello@purepetpeptide.com — include your order number for the fastest help.